My Cell Carrier is not in the drop down. What should I do now?
If your SMS / Text Messaging carrier or provider is not in the list on the "Contacts" section of the "My Account" page or the "Phone" section of the "enroll" page, we might not be able to send you SMS messages. Please contact VT-Alert Support at support@vtalert.gov and we will be happy to look into adding your carrier.

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1. What is Vermont Alert?
2. How do I customize which alerts I receive?
3. I’m going on vacation. Can I pause alerts?
4. I missed my contact verification. Can it be rescheduled?
5. I’m not by my phone. Can I schedule when the verification call happens?
6. What should I do if I never received my enrollment confirmation email?
7. How do I change my username and password?
8. I forgot my password how do I retrieve it?
9. I have an imported account. How do I log in?
10. My Cell Carrier is not in the drop down. What should I do now?
11. Why does the system default me to a different carrier than the one I have?
12. Can my Agency use VT-Alert?
13. Is there a way to receive alerts without creating an account?
14. Can I use the website to receive alerts without adding any contacts?
15. What do the different shades of geometries mean on the map?
16. Why am I receiving a voice message on my phone even though I’ve never signed up?
17. Why am I receiving a Text message on my phone even though I’ve never signed up?
18. Is there an App for that?
19. Who can I talk with if I still have questions?